POLICIES AT DOGMENTAL
Important to know
In today’s shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data.
SHIPPING POLICY
At your service
Orders will be fulfilled within 1 to 5 business days, excluding weekends and holidays, upon receipt of your order confirmation email. A shipping notification will be sent to you once your order has been dispatched. Please note that orders with non-tracking shipping options may not receive this notification.
Additionally if your order is received in a damaged condition, kindly reach out to us promptly at info@dogmental.co.uk, providing your order number along with a photo showcasing the item's condition. We handle such cases individually and strive to find a satisfactory resolution. Feel free to contact us at the same email address if you have any additional inquiries.
RETURNS & REFUNDS
What you need to know
Regrettably, we do not offer refunds as all sales are considered final. Nevertheless, if you encounter issues such as quality concerns, damage, or receiving the wrong item, please contact us promptly at info@dogmental.co.uk. We will address these matters on an individual basis to find a suitable resolution.
WARRANTY DISCLAIMER
Our policy
At Dogmental, our commitment is to provide top-notch products to our customers. Please note that all Dogmental products are sold "as is," without explicit or implied warranties. It is crucial to follow usage guidelines and care instructions provided with each product, as any unauthorized modifications, misuse, or failure to adhere to instructions may void the warranty. Our liability is limited, and any claims for defects or discrepancies should be promptly reported to info@dogmental.co.uk, accompanied by proof of purchase. Our exclusive remedy for any dispute is the replacement or refund of the product at our discretion. By purchasing from Dogmental, you agree to these terms outlined in our Warranty Disclaimer. Thank you for choosing Dogmental—we are dedicated to your satisfaction.
OUR PRIVACY POLICY
Your information is safe with us
Your privacy is paramount at Dogmental. When you visit our website or make a purchase, we collect necessary personal information for transactional and service purposes. This includes your name, email, address, and payment details. Rest assured, your data is securely stored, and we employ measures to safeguard against unauthorized access. We may share your information with trusted third parties for shipping and payment processing. Our website uses cookies to enhance your experience, and you have the option to manage preferences. You can access, correct, or delete your information, and any concerns can be directed to info@dogmental.co.uk. By using our website, you consent to the terms outlined in this Privacy Policy. We value your trust and are committed to protecting your privacy as you engage with Dogmental's offerings.